음성을 집중해서 들어보세요.
몇 개의 단어가 들리나요?
Ryan: Hi there, how can I help you?
Mia: Hi. I bought some wireless earbuds here a few days ago.
Ryan: Okay, is there a problem with them?
Mia: The right earbud is not making any sound.
Ryan: Oh, really? When did you buy them?
Mia: Three days ago. Here is the receipt.
Ryan: Let me check. Yes, you purchased them on January 27th.
Mia: They worked fine at first. But they stopped working yesterday.
Ryan: Did you drop them or get them wet by any chance?
Mia: No, not at all. I just used them normally.
Ryan: I see. May I take a look at them?
Mia: Sure, of course. Here you go.
Ryan: Just a moment. Let me check.
Ryan: Yes, you are right. The right one is not making any sound.
Mia: Right? I think it is defective.
Ryan: Yes, it looks like a product defect. I am really sorry about that.
Mia: Can I exchange it?
Ryan: Yes, of course. I will exchange it for the same product.
Mia: Do you have it in stock?
Ryan: Let me check. Yes, luckily we have it in stock.
Mia: That is a relief. I would like the same color, please.
Ryan: Black, right? I will bring a new one for you.
Ryan: Here it is. Would you like to open it and check?
Mia: Sure. Both sides are working this time.
Ryan: Great. If you have any problems again, please visit us anytime.
Mia: Okay, thank you. I appreciate you handling this quickly.
Ryan: Not at all. Sorry for the inconvenience. Have a nice day.
1Hi there, how can I help you?
안녕하세요, 무엇을 도와드릴까요?
2Hi. I bought some wireless earbuds here a few days ago.
안녕하세요. 며칠 전에 여기서 무선 이어폰을 샀는데요.
wireless 무선의 earbuds 이어폰
3Okay, is there a problem with them?
네, 무슨 문제가 있으신가요?
4The right earbud is not making any sound.
오른쪽 이어폰에서 소리가 안 나요.
💡 표현 not making any sound : 아무 소리도 안 나다
5Oh, really? When did you buy them?
아, 정말요? 언제 구매하셨어요?
6Three days ago. Here is the receipt.
3일 전이요. 여기 영수증 있어요.
receipt 영수증
7Let me check. Yes, you purchased them on January 27th.
확인해 볼게요. 네, 1월 27일에 구매하셨네요.
purchase 구매하다
8They worked fine at first. But they stopped working yesterday.
처음에는 잘 됐어요. 그런데 어제부터 갑자기 안 되더라고요.
💡 표현 work fine : 잘 작동하다 / stop working : 작동을 멈추다
9Did you drop them or get them wet by any chance?⭐ 핵심
혹시 떨어뜨리거나 물에 닿은 적 있으세요?
💡 표현 by any chance : 혹시 (정중하게 물을 때)
10No, not at all. I just used them normally.
아니요, 전혀요. 그냥 정상적으로 사용했어요.
💡 표현 not at all : 전혀 아니에요 (강한 부정)
11I see. May I take a look at them?
알겠습니다. 제가 한번 확인해 봐도 될까요?
💡 표현 May I ~ ? : ~해도 될까요? (정중한 허락 요청)
12Sure, of course. Here you go.
네, 물론이요. 여기 있어요.
💡 표현 Here you go : (물건을 건네며) 여기 있어요
13Just a moment. Let me check.
잠시만요. 확인해 볼게요.
14Yes, you are right. The right one is not making any sound.
네, 말씀하신 대로 오른쪽에서 소리가 안 나네요.
15Right? I think it is defective.
그렇죠? 불량인 것 같아요.
defective 불량인, 결함이 있는
16Yes, it looks like a product defect. I am really sorry about that.⭐ 핵심
네, 제품 결함으로 보입니다. 정말 죄송합니다.
defect 결함
💡 표현 it looks like ~ : ~인 것 같다 (추측)
17Can I exchange it?
교환이 가능한가요?
exchange 교환하다
18Yes, of course. I will exchange it for the same product.
네, 물론이죠. 같은 제품으로 교환해 드릴게요.
19Do you have it in stock?
재고가 있나요?
20Let me check. Yes, luckily we have it in stock.⭐ 핵심
확인해 볼게요. 네, 다행히 재고가 있네요.
luckily 다행히
💡 표현 in stock : 재고가 있는 (↔ out of stock : 품절인)
21That is a relief. I would like the same color, please.⭐ 핵심
다행이에요. 색상은 같은 걸로 주세요.
💡 표현 That is a relief : 다행이네요 (안심의 표현)
22Black, right? I will bring a new one for you.
검정색 맞으시죠? 새 제품으로 가져올게요.
23Here it is. Would you like to open it and check?
여기 있습니다. 개봉해서 확인해 보시겠어요?
24Sure. Both sides are working this time.
네, 그럴게요. 이번엔 양쪽 다 잘 나오네요.
25Great. If you have any problems again, please visit us anytime.
다행이에요. 혹시 또 문제가 생기면 언제든 방문해 주세요.
26Okay, thank you. I appreciate you handling this quickly.⭐ 핵심
네, 감사합니다. 빠르게 처리해 주셔서 고마워요.
handle 처리하다
💡 표현 I appreciate you ~ing : ~해 주셔서 감사합니다
27Not at all. Sorry for the inconvenience. Have a nice day.
별말씀을요. 불편을 드려 죄송합니다. 좋은 하루 되세요.
inconvenience 불편
처음보다 더 많이 들리나요?
들리는 문장을 따라 말해보세요!
1. by any chance 혹시
혹시 제 가방 보셨어요?
→ Did you see my bag by any chance?
혹시 그 사람 아세요?
→ Do you know him by any chance?
2. it looks like ~ ~인 것 같다
비가 올 것 같아요.
→ It looks like it's going to rain.
그가 피곤해 보여요.
→ It looks like he is tired.
3. in stock 재고가 있는
이 제품 재고 있나요?
→ Do you have this product in stock?
죄송합니다, 지금 품절이에요.
→ Sorry, it's out of stock right now.
4. That is a relief. 다행이네요.
시험에 붙었어요. — 다행이네요!
→ I passed the exam. — That is a relief!
다친 데 없어서 다행이에요.
→ It's a relief that you're not hurt.
5. I appreciate you ~ing ~해 주셔서 감사합니다
와주셔서 감사합니다.
→ I appreciate you coming.
도와주셔서 감사합니다.
→ I appreciate you helping me.
6. Here you go. (물건을 건네며) 여기 있어요.
커피 여기 있어요.
→ Here you go. Your coffee.
거스름돈 여기 있어요.
→ Here you go. Your change.
7. May I ~? ~해도 될까요? (정중한 요청)
질문 하나 해도 될까요?
→ May I ask you a question?
여기 앉아도 될까요?
→ May I sit here?
8. not at all 전혀 아니에요
방해가 됐나요? — 전혀요.
→ Did I bother you? — Not at all.
이거 어렵지 않아요. 전혀요.
→ This is not difficult. Not at all.
9. work fine 잘 작동하다
이 앱 잘 작동해요.
→ This app works fine.
어제까지는 잘 됐어요.
→ It worked fine until yesterday.
10. Sorry for the inconvenience. 불편을 드려 죄송합니다.
불편을 드려 죄송합니다. 곧 수리하겠습니다.
→ Sorry for the inconvenience. We will fix it soon.
기다리시게 해서 불편을 드려 죄송합니다.
→ Sorry for the inconvenience of making you wait.
